We adhere to the ACCC guidelines for refunds and returns of goods. If the client requires a replacement due to an error on our part, please contact sewable.perth.hills@gmail.com within 14 days of purchase.
The client must notify us of damaged or faulty goods up to 14 days from receipt of the goods for a full refund. Once the client contacts SewAble we will arrange free collection of the damaged/faulty goods and once returned to us we will refund client in full no later than 7 working days from receipt.
A refund or replacement (as per ACCC guidelines) is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what the client asked for and can’t be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time the client can choose a refund or replacement. Please keep proof of purchase—e.g. client receipt/invoice.
We are not required to provide a refund for a change of mind about the services client asked for. However, if the service has a major problem the client can choose to cancel their contract, and receive a refund for unconsumed services. This major problem is when the service:
• has a problem that would have stopped someone from purchasing the service if they had known about it
• is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
• does not meet the specific purpose client asked for and cannot be easily rectified within a reasonable time
• creates an unsafe situation.
If the client chooses to continue with the contract, the client can ask SewAble to compensate them for any difference in the value of the services we provided and what the client paid. If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, the client can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem. Please keep proof of client agreement—e.g. client invoice or quote.
Returns are fully credited in the manner in which they were originally paid, unless an outstanding credit balance exists. If they are via an NDIS plan the plan will be reimbursed if already paid or notified to cancel the payment to SewAble.
Repairs and alterations of clients’ existing clothing
SewAble takes extreme care of any client garment(s) delivered to our premises for specific alteration changes. However, we reserve the right to refuse any alteration to existing clothing should it be felt the fabric or garment(s) condition could not handle the rigours associated with the machining and alteration process.
On receival all items are inspected for damage/flaws and documented prior to client leaving premises.
SewAble provides the utmost care of clients clothing and always endeavours to provide the best quality adaption and alteration. However, we will not be held financially responsible for machining errors due to incorrect client provided garment adaption or alteration information.
Non-collection of items- every attempt will be made to contact the client for payment and pick up. However if the client does not arrange a delayed pick up at six months the item may be disposed.
Order delays
Occasionally, due to unforeseen circumstances, some manufactured garment(s) delivery times may be extended temporarily. If it is felt the ordered garment(s) will be delayed for longer than an acceptable period, SewAble will contact the client directly via phone or email to confirm the delay.
See also - COVID 19 policy.
Warranty
SewAble guarantees all adaptions or alterations have passed stringent quality control. Due to the diverse usage and treatment by users of our supplied garment(s) SewAble will only guarantee manufacturing workmanship for a period of six months. However due to the nature of our business, SewAble will consider any legitimate manufacturing fault claim for a period up to, but not exceeding one year from date of invoice payment.
Note: It is never the intention of SewAble to provide second rate workmanship to ANY of its valued clients. However, on rare occasions a manufacturing fault may occur. Should this be the case, all clients can be assured SewAble will endeavour to rectify the problem immediately or as soon as practically possible.