I am unable to assist you at this time If you have -
Your responsibility -
In turn I will take the utmost care of your garment -
I have completed the Australian Government Department of Health e-learning module -Infection Control Training- COVID-19 on 4/4/2020 and am triple vaccinated.
Thank you for your cooperation and understanding during this unusual time
I hope to continue serving you into the future at SewAble
Shirilee @SewAble (updated March 2022)
When a client purchases a service from SewAble as part of the process, we collect the personal information given to us such as name, address, telephone number and email address. This information is never released or sold to any third party for the purpose of business marketing or product promotion.
All personal measurement information, health concerns and address details always remain private and confidential and are stored within the SewAble non-cloud client database.
SewAble may request permission for use of a photographic image of a garment made, altered or upcycled as part of online promotion of the service or use in a ‘samples folder’ for new clients. The item will be de-identified and not traceable to the client. We of course welcome client’s providing photos posed in their garment too.
Email marketing (if applicable): With permission, we may send emails about SewAble, new products and other updates.
Personal information supplied to us may be used in a number of ways, for example;
· To fulfil a product order
· To provide relevant information about a purchase
· To contact client directly about a product purchased
· To make direct contact about returns made
· For marketing purposes e.g. email or direct marketing or to promote relevant products directly on our website for statistical analysis
When a client provides us with personal information to complete a transaction, verify credit card, place an order, arrange for a delivery or return a purchase, we imply consent to our collecting it and using it for that specific reason only.
If we ask for personal information for a secondary reason, like marketing or photograph of item, we will either ask directly for the clients’ expressed consent, or provide an opportunity to say no.
If after a client opts-in they may change their mind and withdraw consent for us to make further contact(after the initial service is completed), for the continued collection, use or disclosure of client information, at anytime, by contacting us at email@example.com
We may only disclose client personal information if we are required by law to do so e.g NDIS participation or due to a violation of our terms and conditions.
An NDIS participant will need to initiate consent for SewAble to allow NDIS and SewAble to discuss matters pertaining to service provision.
If SewAble is acquired or merged with another company, client information may be transferred to the new owners so that they may continue to serve the clients.
If the client would like to: access, correct, amend or delete any personal information we have about them, the process is to register a complaint, or simply want more information contact us with subject title: Privacy Compliance. Information requests can be made by emailing firstname.lastname@example.org. On receiving an email, we will fulfil the individual's request within 30 days to the best of our ability where is reasonably possible.
After careful consideration, we have determined that due to the nature of our business, a Data Protection Impact Assessment will not be required in any circumstance. If a circumstance does occur, we will update this document and consult the Australian Competition and Consumer Commission (ACCC) about necessary steps we must take.
If clients have any questions about this privacy notice, please contact SewAble at email@example.com
SewAble provides a healthy and safe work environment. Any employees will have a valid employment contract or work as a subcontractor for SewAble. Payment will be calculated at least the minimum legal wage, or by piecework. Where an employee, SewAble will ensure that all employees are granted their leave entitlements and superannuation.
SewAble team members are required to comply with the job description, commitment to SewAble’s Code of Conduct and maintain appropriate security and confidentiality of client and business data.
A positive team and work life balance culture is important at SewAble. All employees are encouraged to achieve our business objectives though open communication and sharing of ideas in a respectful manner. All employees are offered support, guidance, motivation and constructive feedback where needed and will have regular performance review meetings to discuss their work output and consideration of training or personal requirements.
Professional development is sought as required. Collegiate business support is provided via attendance and contact with local business commerce groups. Completion of NDIS Induction module
Health and Safety Legislation is adhered to e.g. appropriate additional lighting, sharps procedure and disposal, ergonomic work room layout and furniture is provided. All machinery is used in accordance with the instruction manuals provided. Disabled client access via ramps and grab rails in changing room are provided.
All employees will adhere to standard hand hygiene protocol, wear personal protective equipment (PPE) when required, and adhere to respiratory and cough etiquette protocols.
Mandatory completion of Australian Government Infection Control COVID 19 e-learning programs.
All employees will be COVID 19 vaccinated.
Display of current COVID 19 Safety Plan available at physical business. SewAble’s COVID protocol is available on the digital contact sites and provided to the client by email. More detail is available in the SewAble COVID 19 policy.
Alterations of client’s items- acceptance of items for repair/alteration- ‘Items to be provided clean and freshly laundered or additional payment for dry cleaning will be charged.’
SewAble is located in a high fire risk zone. If there are imminent fire dangers clients will be instructed not to visit on catastrophic and extreme fire risk days. SewAble will offer to reschedule appointments; where it is safe to do so we will pick up or deliver items from clients. If the evacuation order is triggered all client’s items will be packed up and removed to a safe place.
SewAble has a sophisticated, monitored security system that provides audio contact and video evidence of client visits and contactless drop off and pick up of items. All windows and doors secured with deadlocks on premises. When required, male clients are scheduled in daytime or when husband is home.
SewAble staff have Police Clearance and Working with Children certification.
Feedback improves trust and referral pathways to SewAble.
Client comments provide feedback on SewAble’s performance of the repair/alterations or upcycled product service. SewAble invites all clients to provide feedback via digital media platforms- links are provided in the invoice email.
Data analytics is available for SewAble to analyse trends and marketing strategies. Primarily from from Google my business and Facebook.
Prior to commencing the business SewAble performed a market survey (2019). The participants (n60) self selected and provided feedback on type of clothing alterations, time for repair, frequency of use of service. In addition, a section for anyone self reporting as having a disability were asked to provide information on their type of condition and type of alterations that would make their life easier to dress or wear.
For clients using the NDIS any management issues for dispute resolution, and performance monitoring will be as per the National Disability Insurance Agency (NDIA) guidelines and managed by the Service Contracting and Development Officer in the region.