GLEN FORREST, WA 6071 AU
COVID- 19 update
SewAble COVID-19 update
- To ensure the safety of my customers and myself and family I have implemented the following procedures and appreciate your support:
I am unable to assist you at this time If you have -
- ANY flu or COVID like symptoms
- a positive PCR or RAT
- are an asymptomatic close contact (home, work or school) within 7 days of contact
Your responsibility -
- All garments requiring alteration must be freshly cleaned and be in a plastic bag. I will not accept soiled or unclean garments
- PLEASE wear a facemask if meeting with me face to face.
- Alternatively, we can facetime/photo etc if you need to show me what you need done. Where possible please place a pin or fold to the length you require
In turn I will take the utmost care of your garment -
- I use strict hand hygiene when dealing with client’s garments
- I will wear a mask when fitting garments or discussing your work face to face
- I will place your garment undercover outside (weather permitting or in an unused spare room) for 24 hours prior to working on it
- I will repeat the above procedure for 24 hours once it is ready for pick up and place it into a paper bag (or bag supplied by client)
- Pick up will be at an arranged time
- If I become unwell, I will not work on your garment and will inform you of this situation and potentially cancel the service and return your garment at an appropriate time
- Only bank transfer or tap card payments will be accepted, no cash. .
I have completed the Australian Government Department of Health e-learning module -Infection Control Training- COVID-19 on 4/4/2020 and am triple vaccinated.
Thank you for your cooperation and understanding during this unusual time
I hope to continue serving you into the future at SewAble
Stay safe
Shirilee @SewAble (updated March 2022)
Risk Management
Human Resources
SewAble provides a healthy and safe work environment. Any employees will have a valid employment contract or work as a subcontractor for SewAble. Payment will be calculated at least the minimum legal wage, or by piecework. Where an employee, SewAble will ensure that all employees are granted their leave entitlements and superannuation.
SewAble team members are required to comply with the job description, commitment to SewAble’s Code of Conduct and maintain appropriate security and confidentiality of client and business data.
A positive team and work life balance culture is important at SewAble. All employees are encouraged to achieve our business objectives though open communication and sharing of ideas in a respectful manner. All employees are offered support, guidance, motivation and constructive feedback where needed and will have regular performance review meetings to discuss their work output and consideration of training or personal requirements.
Professional development is sought as required. Collegiate business support is provided via attendance and contact with local business commerce groups. Completion of NDIS Induction module
Health and Safety Legislation is adhered to e.g. appropriate additional lighting, sharps procedure and disposal, ergonomic work room layout and furniture is provided. All machinery is used in accordance with the instruction manuals provided. Disabled client access via ramps and grab rails in changing room are provided.
OSH Policies
Infection Control and Prevention
Emergency (fire and evacuation) and security
Emergency (fire and evacuation) and security
All employees will adhere to standard hand hygiene protocol, wear personal protective equipment (PPE) when required, and adhere to respiratory and cough etiquette protocols.
Mandatory completion of Australian Government Infection Control COVID 19 e-learning programs.
All employees will be COVID 19 vaccinated.
Display of current COVID 19 Safety Plan available at physical business. SewAble’s COVID protocol is available on the digital contact sites and provided to the client by email. More detail is available in the SewAble COVID 19 policy.
Alterations of client’s items- acceptance of items for repair/alteration- ‘Items to be provided clean and freshly laundered or additional payment for dry cleaning will be charged.’
Emergency (fire and evacuation) and security
Emergency (fire and evacuation) and security
Emergency (fire and evacuation) and security
SewAble is located in a high fire risk zone. If there are imminent fire dangers clients will be instructed not to visit on catastrophic and extreme fire risk days. SewAble will offer to reschedule appointments; where it is safe to do so we will pick up or deliver items from clients. If the evacuation order is triggered all client’s items will be packed up and removed to a safe place.
SewAble has a sophisticated, monitored security system that provides audio contact and video evidence of client visits and contactless drop off and pick up of items. All windows and doors secured with deadlocks on premises. When required, male clients are scheduled in daytime or when husband is home.
SewAble staff have Police Clearance and Working with Children certification.
Monitoring and Compliance
Feedback improves trust and referral pathways to SewAble.
Client comments provide feedback on SewAble’s performance of the repair/alterations or upcycled product service. SewAble invites all clients to provide feedback via digital media platforms- links are provided in the invoice email.
Data analytics is available for SewAble to analyse trends and marketing strategies. Primarily from from Google my business and Facebook.
Prior to commencing the business SewAble performed a market survey (2019). The participants (n60) self selected and provided feedback on type of clothing alterations, time for repair, frequency of use of service. In addition, a section for anyone self reporting as having a disability were asked to provide information on their type of condition and type of alterations that would make their life easier to dress or wear.
For clients using the NDIS any management issues for dispute resolution, and performance monitoring will be as per the National Disability Insurance Agency (NDIA) guidelines and managed by the Service Contracting and Development Officer in the region.
Feedback
SewAble welcomes feedback on our work and creativity to provide solutions for our clients. Feedback can be provided directly via our Facebook page or website http://sewable.net.au or via email sewable.perth.hills@gmail.com